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Frequently Asked Questions (FAQ)
How to buy
1. Click ADD TO CART to buy if you are interested in a product, and so on if you want to add other products.
08.00 - 17.00 (Monday to Friday), Saturday & Sunday (closed)
If we do not receive payment within 2x24 of working hours, We will automatically cancel the reservation
Transfer to Bank Central Asia account number : 7770814388 / Lucky Widiantara
When will my order arrive?
Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.
I changed my mind. Can I get a refund or make an exchange?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.
Can I contact you directly with any questions?
Please email email@example.com with any questions regarding your order.
I do not live in Indonesia Can I order online?
At this time, we are only accepting orders from residents that live in Indonesia, for further information email us at firstname.lastname@example.org
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
Can you send me a sticker?
Each web store purchase comes with a couple of logo stickers. If you have not placed an order but would like some stickers, email us at email@example.com
When are particular items released?
Most of our items do not have set release dates. Please sign up for our newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Do you offer gift cards?
We do not offer gift cards through the web store
What shipping carrier do you use?
We ship all orders via TIKI. We do not use any other shipping carrier.
Do you sell wholesale?
We do not sell wholesale.
Is the price listed already including postage?
The prices listed are exclude shipping cost.
Can i negotiate the price listed?
All prices are fixed.
Forgot your password ?
If you have forgotten your password, please go to the sign-in page, then click the "Forgot your password?", and enter your email address. shortly your password will be sent to your e-mail.